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Contact Center & Omnichannel
The 8×8 Analyst Summit 2025: 5 Top Takeaways
New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
Customer Analytics & Intelligence
How to Master AI-Driven Journey Orchestration
Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce
Big CX News from Salesforce, HubSpot, Twilio & Shopify
Mitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with Zoom
CRM & Customer Data Management
The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications
Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service
Balancing Human Expertise and AI in Customer Service
Workforce Engagement Management
Shopify CEO Directs His Team: Hire an AI Before You Hire a Human
CPaaS vs. CCaaS vs. UCaaS: How Do They Differ?
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go
Scorebuddy’s CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
8×8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
