Latest Debate News

Contact Center & Omnichannel​

LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay

Customer Engagement & Journey Orchestration

Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards

Contact Center & Omnichannel​

Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs

Contact Center & Omnichannel​

Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service

Contact Center & Omnichannel​

Mitel Set to File for Bankruptcy, Reports

CRM & Customer Data Management

Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened

Contact Center & Omnichannel​

RingCentral’s 2025 Analyst Summit: 5 Big Takeaways

CRM & Customer Data Management

ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition

Contact Center & Omnichannel​

Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure

Contact Center & Omnichannel​

Bigger Isn’t Always Better: Why Smaller AI Models Are Outperforming LLMs in Contact Center Hiring

Contact Center & Omnichannel​

Agentic AI Key to Strong NICE Quarter

Contact Center & Omnichannel​

Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center

CRM & Customer Data Management

Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams

Contact Center & Omnichannel​

Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI

Contact Center & Omnichannel​

8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years

Contact Center & Omnichannel​

Gartner Magic Quadrant for Digital Experience Platforms 2025: The Rundown