Latest Debate News

Contact Center & Omnichannel​

Big CX News from Microsoft, ServiceNow, Cisco, & Verint

Customer Analytics & Intelligence

Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown

CRM & Customer Data Management

Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams

CRM & Customer Data Management

The Ultimate Salesforce Career Guide for 2025: Jobs, Salaries, & Certifications

CX Trends

Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”

CRM & Customer Data Management

Slack vs. Microsoft Teams: Which Is Best? (2025 Comparison)

CRM & Customer Data Management

Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown

Contact Center & Omnichannel​

23 Empathy Statements for Customer Service (and When to Use Them!)

CRM & Customer Data Management

ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”

Contact Center & Omnichannel​

Green CX: Why It Should Be on Your 2025 Agenda

CRM & Customer Data Management

Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent

Contact Center & Omnichannel​

Will Google Make Its Big Contact Center Move in 2025?

Contact Center & Omnichannel​

Contact Center AI Is Triggering Customers. Here’s How to Course Correct 

Contact Center & Omnichannel​

HCLTech Takes Over Nuance Enterprise Professional Services, Creates a Nuance Migration Factory

Customer Engagement Platforms

10 CPaaS Providers to Watch Out for in 2025

Contact Center & Omnichannel​

What to Consider When Choosing an On-Prem or Private Cloud Solution