Latest Debate News

AI & Automation in CX

How to Navigate the CX Vendor Arms Race

AI & Automation in CX

Agent Assist Versus Virtual Agents: How to Design an AI Roadmap That Grows with Your Organization

AI & Automation in CX

The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?

AI & Automation in CX

Meta Buys the “Hands” for its AI Brain

Customer Analytics & Intelligence

Unpacking Forrester’s CX Predictions for 2026

Marketing & Sales Technology

The 5 Superpowers of the Modern Copilot for Sales

Contact Center & Omnichannel​

Woolworths NZ Contact Center Strike Disrupts Christmas Customer Support

Community & Social Engagement

Community & Social Engagement: The Future of Customer Experience 

AI & Automation in CX

Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds

AI & Automation in CX

Big CX News from ServiceNow, Zoom, Cisco & IKEA

Security, Privacy & Compliance

Cisco Reveals Security and Safety Framework for Enterprise AI Readiness

AI & Automation in CX

Five9 Appoints New CEO to Lead AI-Driven Strategy

AI & Automation in CX

Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem

Customer Analytics & Intelligence

Capita’s Secret to Better CX? Prioritize Process First

Service Management & Connectivity

Freshworks Acquires FireHydrant to Target Incident Management Unification

Security, Privacy & Compliance

ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation