Latest Explain News

Contact Center & Omnichannel​

The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?

CRM & Customer Data Management

What AI Needs to Actually Be Useful in a Contact Center

Event News

CX Awards 2026: Judging Panel Announced

AI & Automation in CX

Zendesk: Your AI Is Only as Good as Your Knowledge

Contact Center & Omnichannel​

Five Costly Mistakes Enterprises Make When Replacing a Legacy Contact Center Platform

Security, Privacy & Compliance

OpenAI Wants Enterprises to Trust Its Frontier Models With Sensitive Customer Data

Contact Center & Omnichannel​

IntouchCX Digital CX Says AI Roleplay Lifted CSAT by 7%. Should Companies Be Investing in Superpunch?

Customer Analytics & Intelligence

How AI Can Help Small Retailers Improve Sales This Summer

Workforce Engagement Management

Is Microsoft’s AI Workforce Forecasting Enough for Contact Centers?

Security, Privacy & Compliance

Why Workforce Experience Is Now a Data Protection Issue For Enterprises

Marketing & Sales Technology

What Wunderkind and Cordial’s New Partnership Means for Cross-Channel Personalization

Customer Engagement & Journey Orchestration

Tata Communications’ CPaaS Drives Customer Continuity

AI & Automation in CX

The Human Tempo Gap: When AI Moves Too Fast

Marketing & Sales Technology

What Article 50 of the EU AI Act Means for European Marketing and Sales Leaders 

Customer Engagement & Journey Orchestration

8×8 CPaaS: The Multichannel Campaign Management Gap Retailers Can’t Afford to Ignore

Community & Social Engagement

How Gainsight Is Expanding Its Customer Community Platform