Latest Explain News

CRM & Customer Data Management

The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Sales Platforms 2026: The Rundown

AI & Automation in CX

Zendesk: Your AI Is Only as Good as Your Knowledge

Contact Center & Omnichannel​

Five Costly Mistakes Enterprises Make When Replacing a Legacy Contact Center Platform

Contact Center & Omnichannel​

The Dialpad AI Contact Center and Agentic AI: What Dialpad Agentic AI Has Shipped, Slipped, and Left Unanswered

AI & Automation in CX

“The Train Is Coming”: Retail Loyalty’s AI Wake-Up Call

Customer Engagement & Journey Orchestration

Kraken Autonomous Agents Deployment: What Utilities Must Prove Before AI Goes Live

Contact Center & Omnichannel​

Capita CallSight Under Pressure: Can Banks Get AI Call Analysis Live Without Losing Control?

Marketing & Sales Technology

Can AI Make Restaurant Service More Human?

Service Management & Connectivity

What Elastic and OpenAI’s New Partnership Means for CX Service Management

Security, Privacy & Compliance

Supply Chain Attack Exposes 2,500+ Companies in Largest AI Infrastructure Breach of 2026 So Far

Workforce Engagement Management

The 98% Visibility Gap Reshaping Workforce Engagement 

AI & Automation in CX

Zuckerberg Proposes to Transform the Customer Journey with Personal AI Agents for Billions

Customer Analytics & Intelligence

Can CallMiner Eureka Turn Conversations Into CX Action?

Contact Center & Omnichannel​

AI-Powered BPO Is Eating Its Own Business Model: Can TaskUs AI Services Win What Comes Next?

AI & Automation in CX

Context Decay Could Be Your AI’s Weakest Link