Latest Explain News

AI & Automation in CX

Five9 Explains How Human-in-the-Loop AI Drives Better CX Outcomes

Community & Social Engagement

Your Community Didn’t Fail. It Just Slowly Lost Momentum Until Nobody Noticed

CRM & Customer Data Management

Salesforce Expands Formula 1 Push as VCARB Deploys Agentforce for AI-Powered Fan Engagement

AI & Automation in CX

How AI Affects Employees’ Cognitive Abilities

Security, Privacy & Compliance

Fable 5’s Double Exposure: The Data Anthropic Keeps and the Identities It Can’t Verify

AI & Automation in CX

AI Adoption Is Stalling – And Consumers Are Why

AI & Automation in CX

Zoom Pushes CX AI Beyond Deployment at CCW

AI & Automation in CX

Salesforce’s $3.6B Fin Grab: Smart Power Move or Integration Gamble?

AI & Automation in CX

Is Your AI Investment Delivering Real Value – or Just Impressive Demos?

Service Management & Connectivity

How Fragmented Service Delivery Breaks Customer Journeys Even When Every System Works

Security, Privacy & Compliance

Retail’s Biggest Security Risk Might Be Its Own Operations

Workforce Engagement Management

8×8 Expands WEM Push With AI Quality

Marketing & Sales Technology

Your Funnel Isn’t Converting. It’s Leaking Value at Every Stage You’re Not Measuring

AI & Automation in CX

How AI Voice Ordering Is Freeing Restaurant Staff to Actually Do Hospitality

Customer Engagement & Journey Orchestration

How Too Many Engagement Channels Are Quietly Making Customer Journeys Worse

Customer Analytics & Intelligence

From Technical Win to Budget Approval: Making CX Purchases CFO-Ready