Latest Explain News

Marketing & Sales Technology

AI Literacy Is Becoming a Competitive Advantage for Gen Z Founders on LinkedIn

CRM & Customer Data Management

“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing Sellers

Contact Center & Omnichannel​

Sprinklr Targets the CX Blind Spot With ViralMoment Deal

Security, Privacy & Compliance

GCHQ Warns AI Cyber Threats Are Putting Customer Trust and Business Resilience at Risk

Event News

NiCE World 2026: Where CX AI Gets Real in Orlando

AI & Automation in CX

Is the U.K. Losing the AI Agent Race? The Deployment Gap Leaders Need to Close

Contact Center & Omnichannel​

Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Calls

Customer Analytics & Intelligence

Is Your Customer Analytics Strategy Just Making Bad Decisions Look More Data-Driven?

CRM & Customer Data Management

Is Your CRM Strategy Just Automating Bad Data Across Every Customer Touchpoint?

AI & Automation in CX

Why AI Pilots Stall in B2B Tech: The Foundations Leaders Underestimate

AI & Automation in CX

Two Lanes, One Outcome: Designing Dual Paths for Humans and AI

Contact Center & Omnichannel​

Customer Journey Mapping Broke in Omnichannel. Here’s What Replaces It

Customer Engagement & Journey Orchestration

Inside Brightcove Prism: How UX Consistency Became a CX Advantage

Contact Center & Omnichannel​

Your Omnichannel Strategy Isn’t Seamless. It’s Forcing Customers to Re-Explain Themselves at Scale

Workforce Engagement Management

Is Your WEM Strategy Quietly Accelerating Agent Burnout?

Contact Center & Omnichannel​

Avaya and avatarin Extend AI CX Into Physical Service Environments