Latest Explain News

Contact Center & Omnichannel​

Capita CallSight Under Pressure: Can Banks Get AI Call Analysis Live Without Losing Control?

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Sales Platforms 2026: The Rundown

Marketing & Sales Technology

Can AI Make Restaurant Service More Human?

Service Management & Connectivity

What Elastic and OpenAI’s New Partnership Means for CX Service Management

Security, Privacy & Compliance

Supply Chain Attack Exposes 2,500+ Companies in Largest AI Infrastructure Breach of 2026 So Far

Workforce Engagement Management

The 98% Visibility Gap Reshaping Workforce Engagement 

AI & Automation in CX

Zuckerberg Proposes to Transform the Customer Journey with Personal AI Agents for Billions

Customer Analytics & Intelligence

Can CallMiner Eureka Turn Conversations Into CX Action?

Contact Center & Omnichannel​

AI-Powered BPO Is Eating Its Own Business Model: Can TaskUs AI Services Win What Comes Next?

AI & Automation in CX

Context Decay Could Be Your AI’s Weakest Link

Community & Social Engagement

Bettermode Connects Community, AI Discovery, and Retention

Contact Center & Omnichannel​

Inside Intelligent Workspace: How Vonage Is Rebuilding Agent Experience for a Multi-CRM, AI-Driven Era

AI & Automation in CX

NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time

Contact Center & Omnichannel​

Oracle vs SAP Contact Center: Which Autonomous CX Pitch Is Ready for the Real World?

Security, Privacy & Compliance

ServiceNow Moves to Lock Down Enterprise AI Agents With Autonomous Security Portfolio

AI & Automation in CX

How Gupshup Is Making Enterprise AI Orchestration the New CX Control Plane