Latest Explain News

AI & Automation in CX

ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work

AI & Automation in CX

The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?

Community & Social Engagement

Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions

AI & Automation in CX

The Power of Specialized AI: Smaller, Faster, Stronger

AI & Automation in CX

Three Industries, One Imperative: Trust as the New CX Currency

Community & Social Engagement

Brands Ignoring Peer Intelligence Are Missing Where Real Customer Truth Lives

Community & Social Engagement

What Are the CX Community Engagement Trends to Watch in 2026?

AI & Automation in CX

From Fragmentation to 90% SLAs In Aterian’s Genesys Contact Center Migration

Marketing & Sales Technology

Why Shared Customer Memory is the Number One Thing You Should Demand from Cross-Channel Vendors

Security, Privacy & Compliance

AWS Expands PCI DSS Compliance to New Services and Regions

AI & Automation in CX

Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing

CRM & Customer Data Management

Owning Trust: What CX Leaders Can Learn from the Data Custody Debate

Contact Center & Omnichannel​

Unlock Contact Centre ROI with a Smarter Modernization Approach

AI & Automation in CX

The Silent Spiral: When Monitoring Systems Miss What Matters Most

Security, Privacy & Compliance

What Monzo’s Outage Says About Resilience as a Customer Experience Issue

AI & Automation in CX

Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX