Latest Explain News

AI & Automation in CX

Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement

AI & Automation in CX

Agentic AI or Agentic Hype? A Field Guide for Skeptical CX Leaders

Security, Privacy & Compliance

AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents

AI & Automation in CX

The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily

Contact Center & Omnichannel​

Five9 Expands Google Cloud Partnership for Unified Contact Center Solutions

Event News

CCW Orlando 2026: Your Complete Event Guide

AI & Automation in CX

Human & AI Workforce Management: The New Staffing Crisis

Marketing & Sales Technology

Unified Journey Orchestration vs Marketing Automation: The Difference Most CX Leaders Learn Too Late

Community & Social Engagement

Why Community Engagement Is Redefining Customer Experience

Community & Social Engagement

How Customer Communities Reduce Churn In B2B

AI & Automation in CX

What Is KBA (Knowledge-Based Authentication)? And Why AI Just Broke It

AI & Automation in CX

Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets

Contact Center & Omnichannel​

The Webex Contact Center: 5 Capabilities You Won’t Find Elsewhere

AI & Automation in CX

Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate

AI & Automation in CX

Beyond AI-Enhanced: Are You Truly AI-Native Yet?

AI & Automation in CX

The Black Friday Nightmare: What Happens When AI Testing Fails