Latest Explain News

Marketing & Sales Technology

Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing

Security, Privacy & Compliance

South Korean Telcos Battle It Out For Customers After Data Leaks

CRM & Customer Data Management

Your Customer’s Data: Who Has the Keys?

Marketing & Sales Technology

Zeta Global Partners With Open AI To Expand Marketing Capabilities

AI & Automation in CX

Microsoft Acquires Osmos to Advance Its Data Unification Strategy

Contact Center & Omnichannel​

How Data Layers and AI Are Rewriting the CCaaS Market

AI & Automation in CX

Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI

Security, Privacy & Compliance

Europe’s AI Push Could Reduce Customer Control Over Data

AI & Automation in CX

How to Navigate the CX Vendor Arms Race

AI & Automation in CX

Agent Assist Versus Virtual Agents: How to Design an AI Roadmap That Grows with Your Organization

Security, Privacy & Compliance

Cisco-Axonius Talks Underscore Why Asset Visibility Is Now A CX Priority

Service Management & Connectivity

California Introduces Consumer Law to Increase Customer Expectations in Food Delivery Services

Security, Privacy & Compliance

Building a Compliant Phone-Payment Flow in Amazon Connect with SequenceShift

AI & Automation in CX

The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?

Marketing & Sales Technology

Want to Infuse Customer Data into Your AI Training Strategy? Start Here First

AI & Automation in CX

Brands Without Customer Journey Orchestration Are Paying More for Friction