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A robot and two businessmen debate the role of AI in a transparent marketing department.

Marketing & Sales Technology

If You Don’t Check for AI Transparency in Marketing Tools, You’re Risking Customer Trust

A copilot for sales acts as a superhero, helping a struggling salesperson.

Marketing & Sales Technology

The 5 Superpowers of the Modern Copilot for Sales

A CX expert works alongside AI to complete their job effectively.

AI & Automation in CX

AI in CX is Rewriting the Rulebook, and Most Leaders Haven’t Noticed Yet

AI travel hospitality

AI & Automation in CX

The Missed Revenue Opportunity Inside Journey Orchestration in Travel and Hospitality

The Future of Customer Support Gets Visual – and Real

CX TV

The Future of Customer Support Gets Visual – and Real

events, exhibition, expo, conference hall, business networking, customer experience

Event News

The Essential 2026 Conference Calendar for Contact Center and CX Leaders

Illustration showing ERP systems weaving finance, supply chain, HR, and CX data into a unified workflow.

Contact Center & Omnichannel​

Why ERP Systems Matter More When Customer Expectations Keep Rising

Community-led customer experience ecosystem connecting people, platforms, and trust

Community & Social Engagement

Community & Social Engagement: The Future of Customer Experience 

AI & Automation in CX

Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?

Stop Flying Blind: Use AI to Score Every Customer Interaction

AI & Automation in CX

Stop Flying Blind: Use AI to Score Every Customer Interaction

Zendesk Introduces AI Enterprise Search Tool in Unleash Acquisition

AI & Automation in CX

Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool

How AI Speech Analytics Unlocks Hidden Value in Voice Calls

AI & Automation in CX

How AI Speech Analytics Unlocks Hidden Value in Voice Calls

Bots IVR AI Agents CX Self service

AI & Automation in CX

Brands Delaying AI Agent Orchestration Are Paying for Repetition

Why Do So Many Agent Assist Deployments Fail? The Architecture Mistakes That Break AI Before Launch

AI & Automation in CX

Why Do So Many Agent Assist AI Deployments Fail? The Contact Center Architecture Mistakes to Avoid

Illustration of a manager leading sales team upskilling and sales training in a modern office, using laptops and dashboards for AI sales training, supporting salespeople with tech, and building stronger B2B sales team skills.

Marketing & Sales Technology

Sales Team Upskilling for Enterprise AI Adoption

Robotic hand presenting an AI interface with automation, analytics, and chatbot icons over a city skyline

AI & Automation in CX

Stop Counting Minutes & Start Counting Money: Understanding Real AI Agent ROI

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