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AI & Automation in CX
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Marketing & Sales Technology
Machine Customers and Sales: The $30 Trillion Opportunity Few CROs Are Preparing For
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Customer Analytics & Intelligence
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
From Feedback to Financial Impact: The ROI of Unified Experience Management®
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
End Costly QA Guesswork with Automated Evaluation
Security, Privacy & Compliance
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
Capita’s Secret to Better CX? Prioritize Process First
Service Management & Connectivity
Freshworks Acquires FireHydrant to Target Incident Management Unification
The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Stop Guessing: Use Context to Deliver Personalization That Converts
