Latest Explain News

CX Trends

Vodafone, EE, O2 and Three £1.1BN Lawsuit Highlights Customer Loyalty Exploitation Issues

AI & Automation in CX

More Teams Need Journey Orchestration Governance Before Complexity Takes Over

AI & Automation in CX

Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders

AI & Automation in CX

AWS re:Invent: You Don’t Have to Choose Between Human and Agentic 

Security, Privacy & Compliance

ServiceNow Expands Its Security Reach With Veza Buy

Security, Privacy & Compliance

Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk

Contact Center & Omnichannel​

25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe

AI & Automation in CX

Zendesk and Microsoft Targets The Small Business Market in Latest Partnership

AI & Automation in CX

Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence

AI & Automation in CX

Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent

Customer Engagement Platforms

Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty

AI & Automation in CX

Amazon Nova Sonic: The End of the “Robot Pause” in CX?

AI & Automation in CX

Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation

Security, Privacy & Compliance

OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security

CX TV

From Feedback to Financial Impact – The ROI of Unified Experience Management

AI & Automation in CX

AI Routing in Healthcare is the Cure to Your Ailing Patient Experience