Latest Explain News

AI & Automation in CX

What Is AI Behaviour Monitoring? A Guide for CX Leaders

Customer Engagement Platforms

Customer Loyalty Management Gets Intelligent

AI & Automation in CX

The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025

Contact Center & Omnichannel​

7 Phrases That Calm Angry Customers Down (Without Saying “Calm Down”)

AI & Automation in CX

How AI-Native Organizations Will Shape the Future of CX: A Preview of CX Masterclass 2025

CRM & Customer Data Management

Contact Centre Expo: Turning Data Chaos Into Clarity and What AI Can Actually Fix

Customer Engagement Platforms

Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025

AI & Automation in CX

Five9 Targets CX Inefficiencies with New Genius AI Upgrades

Contact Center & Omnichannel​

Stop CCaaS Migration Blunders Before They Cost Millions

Marketing & Sales Technology

How AI Helps CMOs Hit Key Marketing KPIs Faster

AI & Automation in CX

Salesforce Moves to Fix AI’s Biggest CX Weakness

AI & Automation in CX

NiCE Integrates Functions in New Global Customer Operations Division

AI & Automation in CX

UJET Acquires Spiral to Address Customer Data Analysis Roadblocks

CRM & Customer Data Management

Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack

AI & Automation in CX

Enterprises Double Down on Conversational AI in EMEA to Boost Customer Loyalty

AI & Automation in CX

Forget AHT, Cost-Per-Resolution Is Becoming the Metric CFOs Care About Most