Latest Explain News

CX Trends

Customer Experiences in the US Hit a Record Low (Again!), Forrester Says

Contact Center & Omnichannel​

What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?

Workforce Engagement Management

3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner

Customer Analytics & Intelligence

OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents

CRM & Customer Data Management

Salesforce Debuts Agentforce 3: The Top Takeaways

CX TV

AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown

Contact Center & Omnichannel​

Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations

Contact Center & Omnichannel​

Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?

Contact Center & Omnichannel​

The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB

CRM & Customer Data Management

15 Use Cases for Generative AI in Marketing

Contact Center & Omnichannel​

Big CX News from NiCE, Genesys, Salesforce, & Gartner

Contact Center & Omnichannel​

Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap

Customer Analytics & Intelligence

Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?

Contact Center & Omnichannel​

50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner

Contact Center & Omnichannel​

5 Bite-Sized Lessons for Implementing AI from Contact Center Experts

CX TV

NiCE Interactions 2025: A Review w/ Barry Cooper