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Customer Experience Design: Don’t Use Tech to Do Old Things In New Ways
CRM & Customer Data Management
Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data
Contact Center & Omnichannel
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
15 Use Cases for Generative AI in Sales
Big CX News from Salesforce, Zoom, Talkdesk & Five9
10 Lessons for Implementing Contact Center AI from Tripadvisor
Salesforce Blocks Competitors from Using Slack Data: So What?
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
The Current State of Customer Service: A Breakdown
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
How Conversational AI is Transforming the Modern Contact Center
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
