Latest Explain News

Contact Center & Omnichannel​

Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028

CRM & Customer Data Management

Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points

Customer Analytics & Intelligence

Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown

Contact Center & Omnichannel​

The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration

Customer Analytics & Intelligence

NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents

Contact Center & Omnichannel​

Big CX News from Microsoft, Google, Salesforce, & Zendesk

CRM & Customer Data Management

Salesforce Introduces Agentforce for Financial Services

Customer Engagement Platforms

Google Kills the Checkout Page, Reimagines Online Commerce Experiences

Contact Center & Omnichannel​

5 New Customer Expectations for 2025 (and How to Outpace Them!)

CRM & Customer Data Management

SAP Sapphire 2025: The Top 10 Announcements

Customer Analytics & Intelligence

Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents

Customer Engagement Platforms

Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoho, NICE, & Dialpad

Contact Center & Omnichannel​

NICE Lands $100MN+ Deal with Europe’s Largest Contact Center

Contact Center & Omnichannel​

The Demise of Per-Seat Contact Center Pricing, and What Comes Next?

Contact Center & Omnichannel​

Zoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration Yet