Latest Inspire News

Marketing & Sales Technology

Machine Customers and Sales: The $30 Trillion Opportunity Few CROs Are Preparing For

AI & Automation in CX

Big CX News from ServiceNow, Zoom, Cisco & IKEA

Customer Analytics & Intelligence

New Shopify-Contentsquare Deal Targets Major Conversion Leaks

AI & Automation in CX

The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers

AI & Automation in CX

From Feedback to Financial Impact: The ROI of Unified Experience Management®

AI & Automation in CX

Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams

AI & Automation in CX

End Costly QA Guesswork with Automated Evaluation

Security, Privacy & Compliance

Cisco Reveals Security and Safety Framework for Enterprise AI Readiness

AI & Automation in CX

Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem

Customer Analytics & Intelligence

CCTV Eases Frontline Retail Stress While Wearables Can Backfire, QUT Study Finds

AI & Automation in CX

How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents

AI & Automation in CX

CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point

Customer Analytics & Intelligence

Capita’s Secret to Better CX? Prioritize Process First

Service Management & Connectivity

Freshworks Acquires FireHydrant to Target Incident Management Unification

Security, Privacy & Compliance

ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation

CRM & Customer Data Management

ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions