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AI & Automation in CX
Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?
Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
The Power of Specialized AI: Smaller, Faster, Stronger
Three Industries, One Imperative: Trust as the New CX Currency
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Marketing & Sales Technology
The Future of AI in Marketing: Inside the 2030 Martech Toolkit
Brands Ignoring Peer Intelligence Are Missing Where Real Customer Truth Lives
What Are the CX Community Engagement Trends to Watch in 2026?
From Fragmentation to 90% SLAs In Aterian’s Genesys Contact Center Migration
Why Shared Customer Memory is the Number One Thing You Should Demand from Cross-Channel Vendors
Security, Privacy & Compliance
AWS Expands PCI DSS Compliance to New Services and Regions
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service
CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
