Latest Update News

AI & Automation in CX

WhatsApp Is Becoming a Contact Center – Meta’s Numbers Prove It

AI & Automation in CX

Microsoft Confirms the Per-Seat Model Is Losing Ground in Customer Service

Event News

ServiceNow Knowledge 2026 Event Guide For CX Leaders

CRM & Customer Data Management

Salesforce Aims to Close the CX Gap by Letting AI Agents Run Operations

AI & Automation in CX

Microsoft Q3 2026 Earnings: The Autonomous CX Era Arrives

Security, Privacy & Compliance

Claude-Powered Cursor AI Agent Deletes an Entire Company Database in 9 Seconds—Is Your Customer Data Secure?

AI & Automation in CX

Amazon Connect Is Now Amazon Connect Customer – The Name Change Is Only Part of the Story

AI & Automation in CX

Forrester Puts Its Research Inside Microsoft Copilot, But Can It Stay Vendor-Neutral?

Contact Center & Omnichannel​

Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center

AI & Automation in CX

Microsoft Deploys Three AI Agents to Automate Contact Center Operations

AI & Automation in CX

You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once

AI & Automation in CX

SoundHound’s LivePerson Deal Targets the Biggest Omnichannel CX Gap

AI & Automation in CX

20% of SAP Support Tickets Now Resolved Without a Human

Customer Analytics & Intelligence

LivePerson Syntrix Targets the AI Governance Gap as Contact Centers Struggle to Scale GenAI from Pilot to Production

AI & Automation in CX

Access to Anthropic’s Mythos AI Model Intensifies Cybersecurity Pressure on CX Systems

AI & Automation in CX

Big CX News from Adobe, Salesforce, Meta & Vercel