Latest Update News

AI & Automation in CX

AI Now Drives 20% of Genesys’s New Business

AI & Automation in CX

Salesforce Brings Ambient Intelligence to Sales Calls

Contact Center & Omnichannel​

Cutting Through the AI Hype: Here’s How to Actually Measure What Matters

Community & Social Engagement

Meta’s $375MN Lawsuit Underscores the Importance of Customer Trust in Community Platforms

Marketing & Sales Technology

Marketing ROI in the Era of Flat Budgets and Rising Expectations

AI & Automation in CX

Oracle’s Fusion Agentic Applications Push Enterprise AI Past Copilots

AI & Automation in CX

Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration

Security, Privacy & Compliance

Cisco Warns on AI Agent Risks, Launches New Security Capabilities

AI & Automation in CX

Uber and Rivian’s Driverless Rides Are Coming, But Is The CX Model Ready?

AI & Automation in CX

Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers

Contact Center & Omnichannel​

The Metaverse Is Dead, Here’s What CX Actually Built

AI & Automation in CX

Salesforce’s Informatica Expands Microsoft Alliance to Streamline Enterprise Data Foundations

Contact Center & Omnichannel​

Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality

AI & Automation in CX

From Pilot to Production: How Enterprises Can Operationalize Agentic AI

AI & Automation in CX

Qualtrics Launches AI Agents That Close the Loop in Real Time

Security, Privacy & Compliance

Lloyds Banking Group Data Visibility Error Raises Privacy Concerns