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AI & Automation in CX
Gartner Warns CX AI Budgets Are Surging
Security, Privacy & Compliance
Anthropic Drops Data Retention Requirement for Mythos and Fable 5.1 After Enterprise Pushback
CrowdStrike’s AI Security Push Puts Enterprise CX on Alert
Genesys: AI Alone Won’t Fix Broken CX
The End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX Economics
Bill Gates AI Warning Should Shake CX Leaders
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
Big CX News From Salesforce, Zoom, Meta and Google
Contact Center & Omnichannel
Why AI-Only QA Still Leaves Support Leaders Doing the Heavy Lifting
Can Crescendo’s AI Agents Really Run the Whole CX Operation?
CrowdStrike, Okta Warn AI Is Turning Cybersecurity Into an Enterprise Imperative Following “Mythos Moment”
8.7 Million Customers Exposed in Manchester Airport Cyberattack
Community & Social Engagement
What Does Brazil’s Discord Lawsuit Mean for Digital CX?
CRM & Customer Data Management
Marc Benioff Maintains “There is No SaaSpocalypse” as Salesforce Argues AI Models Need Software
Meta’s $18bn Settlement Could Upend Social CX
Salesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?
