Latest Update News

Event News

Customer Contact Week Vegas 2026: Less Hype, More Operating Discipline

AI & Automation in CX

Why 8×8 Is Betting on Synthflow to Modernize Enterprise Voice AI

AI & Automation in CX

Five Adobe Summit Announcements Every CX Leader Should See

Marketing & Sales Technology

Highspot and Seismic Are Set to Merge – What Does It Mean for the Sales Enablement Market?

AI & Automation in CX

Twilio SIGNAL 2026: Where AI CX Gets Held Accountable

Contact Center & Omnichannel​

Amazon Connect Shifts the Contact Center Goal From Deflection to Relationship

AI & Automation in CX

Big CX News from Cisco, Salesforce, HubSpot & 8×8

Security, Privacy & Compliance

Sprinklr Spring 26: The Governance Frontier For Autonomous AI

AI & Automation in CX

Can Twilio’s Embeddable Contact Center Break Down Enterprise Silos?

AI & Automation in CX

Salesforce Relaunches AgentExchange, Marking a New Phase In Its AI Agent Marketplace Strategy

AI & Automation in CX

8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents

AI & Automation in CX

HubSpot Launches AEO Tool and AI Updates to Push Context-Aware CRM Strategy

Security, Privacy & Compliance

Booking.com Data Breach Shows Why CX Leaders Must Rethink Trust and Shared Risk

Security, Privacy & Compliance

Anthropic’s Project Glasswing Targets Rising Cyber Threats From Advanced AI Models Across Enterprise Software

AI & Automation in CX

Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?

AI & Automation in CX

Big CX News from Twilio, Salesforce, FCC, and Sprinklr