Latest Update News

AI & Automation in CX

Voice Isn’t Dead, It’s Just Got Smarter

AI & Automation in CX

AI, Data and Orchestration Mark a Turning Point for CX Growth, Research Finds

AI & Automation in CX

Oracle Introduces AI Agents to Transform Marketing, Sales, and Service Teams

Contact Center & Omnichannel​

Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration

AI & Automation in CX

AI Customer Service ROI vs The ROI of Customer Experience Automation with AI

AI & Automation in CX

The Hidden Cost of Bad CX Automation: When AI Damages Self-Service and CX Growth

Community & Social Engagement

Brands Ignoring Social Proof & CX Are Missing Where Trust Is Built

Customer Analytics & Intelligence

Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown

Contact Center & Omnichannel​

From Gut Feel to Hard Data: How Fundraising Direct Rebuilt Hiring with HiringBranch

AI & Automation in CX

Alphabet’s 5 Billion Interaction “Bombshell”: Why Agentic CX is No Longer Optional

Marketing & Sales Technology

OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign

AI & Automation in CX

EU AI Act: Why The 2026 Reckoning for CX Is Global

Security, Privacy & Compliance

Coupang Finds More Leaked Customer Data as Government Accuses CEO of False Testimony

AI & Automation in CX

Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load

Contact Center & Omnichannel​

NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership

Marketing & Sales Technology

Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement