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AI & Automation in CX
As AI Adoption Accelerates, Customer Trust Is at Risk
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
Security, Privacy & Compliance
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
The California Transparency Act: What Does This Mean for CX?
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
AI’s Broken Promise: Customer Service Automation Costs Set to Soar
From Reactive Dashboards to Meaningful CX Metrics: Escaping the CX Death Spiral
Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk
Contact Center & Omnichannel
AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services
The AI Bill Comes Due: Will Costs Derail CX Innovation in 2026?
Marketing & Sales Technology
How Customer Communities Became a New Revenue Channel
Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right
ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand
Event News
CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI
SoftBank System Glitch Highlights Why Identity Is a CX Problem
