Latest Update News

AI & Automation in CX

TTEC Digital Lands First Agentforce Contact Center Go-Live

AI & Automation in CX

Is the Standalone Contact Center Dead? Why Zoom’s Q2 Signals a Vendor Purge

AI & Automation in CX

Google Cloud and Verizon Double Down on AI-Powered Customer Experience

AI & Automation in CX

ServiceNow, Salesforce, and Synthflow expose the operational issues behind agentic CX

Security, Privacy & Compliance

OpenAI’s Push on Regulation Could Change How CX Teams Buy and Govern AI

AI & Automation in CX

Big CX News from Salesforce, Stripe, OpenAI & Anthropic

AI & Automation in CX

Salesforce Expands Headless 360 to Enable Agentic CX

Security, Privacy & Compliance

Concentric AI Wants to Help Enterprises Find and Secure Sensitive Data Hiding in Documents

AI & Automation in CX

Big CX News from Five9, Cisco, Meta & More

AI & Automation in CX

Cisco Resolves 145,000 Support Cases Using Agentic AI

AI & Automation in CX

Genesys Puts AI Trust at the Center of Its Agentic CX Strategy

Contact Center & Omnichannel​

Five9 Wins $100M Financial Services CCaaS Contract

Contact Center & Omnichannel​

Twilio Sees Voice AI Adoption Surge 50%+ Amid Growing CX Buyer Caution

CRM & Customer Data Management

Salesforce Says Agentforce Adoption Is Accelerating but Enterprise CX Readiness Remains in Question

AI & Automation in CX

Fin Operator Drives 20,000 AI Support Improvements To Free Employee Capacity

AI & Automation in CX

Big CX News from Avaya, ServiceNow, NiCE & HubSpot