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CX TV

The Future of Customer Support Gets Visual – and Real

Contact Center & Omnichannel​

Why ERP Systems Matter More When Customer Expectations Keep Rising

AI & Automation in CX

Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing

Community & Social Engagement

Community & Social Engagement: The Future of Customer Experience 

AI & Automation in CX

Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?

Security, Privacy & Compliance

Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers

AI & Automation in CX

The Digital Assembly Line: How Google Cloud’s 2026 Forecast Rewrites the Rules of CX

AI & Automation in CX

Workflow Automation Will Be Impossible for CX Leaders to Ignore in 2026. Are You Ready?

AI & Automation in CX

Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool

AI & Automation in CX

Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds

AI & Automation in CX

Brands Delaying AI Agent Orchestration Are Paying for Repetition

AI & Automation in CX

Why Do So Many Agent Assist AI Deployments Fail? The Contact Center Architecture Mistakes to Avoid

AI & Automation in CX

Stop Counting Minutes & Start Counting Money: Understanding Real AI Agent ROI

AI & Automation in CX

Salesforce and Vonage Bring AI Voice Power to the Contact Center

Marketing & Sales Technology

Machine Customers and Sales: The $30 Trillion Opportunity Few CROs Are Preparing For

AI & Automation in CX

Big CX News from ServiceNow, Zoom, Cisco & IKEA