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Customer Analytics & Intelligence
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
AI & Automation in CX
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
Security, Privacy & Compliance
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
Five9 Appoints New CEO to Lead AI-Driven Strategy
CCTV Eases Frontline Retail Stress While Wearables Can Backfire, QUT Study Finds
Contact Center & Omnichannel
Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants
Service Management & Connectivity
Freshworks Acquires FireHydrant to Target Incident Management Unification
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Stop Guessing: Use Context to Deliver Personalization That Converts
Marketing & Sales Technology
The Visibility Crisis: Why You Need Generative Engine Optimization Now
Big CX News from Salesforce, AWS, Coupang & IBM
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
