Latest Update News

Contact Center & Omnichannel​

SAP Previews AI-Powered Enhancements to CX Platform

Contact Center & Omnichannel​

The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint

Contact Center & Omnichannel​

Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI

Contact Center & Omnichannel​

Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries

CRM & Customer Data Management

The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike

Contact Center & Omnichannel​

NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience

Contact Center & Omnichannel​

Faster Innovation Demands Smarter Contact Centers

Contact Center & Omnichannel​

Deflection Is NOT a Contact Center AI Strategy. This Is

CX TV

How CX Leaders Can Win in a Hyper-Dynamic Market

Contact Center & Omnichannel​

Most Organizations Lack Effective Risk Controls For AI

CRM & Customer Data Management

Oracle Appoints Two New co-CEOs: So What?

CRM & Customer Data Management

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions

CRM & Customer Data Management

Dreamforce 2025: What Might Salesforce Unveil?

Workforce Engagement Management

Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio

Contact Center & Omnichannel​

The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk

Contact Center & Omnichannel​

Genesys Scoops Its Second-Largest CCaaS Win Ever