Latest Update News

CX TV

The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More

Contact Center & Omnichannel​

Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center

Contact Center & Omnichannel​

The Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With It

Workforce Engagement Management

Redefining ‘Done’: Why AI Success Demands Ongoing Attention

CRM & Customer Data Management

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

Contact Center & Omnichannel​

Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers

Customer Analytics & Intelligence

OpenAI’s Latest Moves Put Many Voice AI Startups on Notice

Contact Center & Omnichannel​

Stop Compliance Failures Before They Cost You

Contact Center & Omnichannel​

Customer Experience BPOs: Trends, Predictions, & Providers

Contact Center & Omnichannel​

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)

Contact Center & Omnichannel​

Big CX News from Verint, Accenture, Google & Avaya

Customer Analytics & Intelligence

Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company

Contact Center & Omnichannel​

Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience

Contact Center & Omnichannel​

Avaya Offers All Its Staff Voluntary Exit Packages, Sources

Contact Center & Omnichannel​

Are We Entering a New, AI-Powered Contact Center Era?

CRM & Customer Data Management

Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents