Latest Update News

CRM & Customer Data Management

The Google-Salesforce Customer Data Breach: What Really Happened?

Contact Center & Omnichannel​

NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce

Contact Center & Omnichannel​

Why Voice Automation Is Finally Ready to Resolve, Not Just Redirect

Workforce Engagement Management

A Verint Takeover Is Timely, But Would Have Industry-Wide Implications

CRM & Customer Data Management

Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown

Customer Analytics & Intelligence

Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next

CRM & Customer Data Management

Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE

CX TV

The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures

CRM & Customer Data Management

HubSpot Has Rebuilt Its Funnel, and It’s Working

Customer Analytics & Intelligence

Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions

CRM & Customer Data Management

The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes

Contact Center & Omnichannel​

RingCentral Recommits to NiCE, Explains Where Its Own CCaaS Solution Fits

Contact Center & Omnichannel​

Failure Demand in CX: The Hidden Cost AI Can Solve

Contact Center & Omnichannel​

The Future of CCaaS & CRM Integrations: 5 Bold Takes

Contact Center & Omnichannel​

Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation

Contact Center & Omnichannel​

US Senators Propose Bill to Mandate the Right to Human Customer Service