Latest Update News

CRM & Customer Data Management

Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise

Contact Center & Omnichannel​

Empathy, AI and the Contact Center Conundrum

Contact Center & Omnichannel​

Customer Service Has a New Front Door, and It’s Not Your Shiny Chatbot

Contact Center & Omnichannel​

Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive

Contact Center & Omnichannel​

Five9 CEO to Retire, Seeks an AI Innovator as His Replacement

Contact Center & Omnichannel​

Big CX News from NiCE, OpenAI, Five9, & Microsoft

Contact Center & Omnichannel​

Salesforce & ServiceNow Invest $1.5BN in Genesys

Contact Center & Omnichannel​

Your Next Customers Will Be AI. Are You Ready?

Contact Center & Omnichannel​

First Contact Center Solution Certified for Microsoft Teams’ New Integration Model

Contact Center & Omnichannel​

Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources

CRM & Customer Data Management

ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring

Contact Center & Omnichannel​

Mastering the CX Trifecta: Satisfaction, AI, and Scale

Customer Analytics & Intelligence

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown

CRM & Customer Data Management

HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities

Contact Center & Omnichannel​

NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience

Contact Center & Omnichannel​

Big CX News from SAP, ServiceNow, OpenAI & Zoom