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Customer Engagement & Journey Orchestration
IBM Says AI Agents Need Real-Time Data to Deliver Value
Marketing & Sales Technology
Can Zoom’s New Revenue AI Improve Customer Conversations?
AI & Automation in CX
CX Has a Readiness Problem, Not an AI Problem
Contact Center & Omnichannel
Avaya Ends New Sales of Agent for Desktop as Legacy Contact Center Migration Pressures Mount
Big CX News from Gartner, Genesys, Sprinklr & IBM
Why PwC and OpenAI Are Betting Big on Agentic Customer Service
Customer Analytics & Intelligence
Sprinklr Expands AI Capabilities to Shrink the CX Action Gap
The Agentic AI Reality Check: Why Trust and Control Are Eclipsing Model Power
Valoir Warns CX Leaders: AI Ambition Can Backfire Fast
Why Amazon’s Salesforce MCP Move Matters For CX
Big CX News from HubSpot, Microsoft, OpenAI & Anthropic
Zoom Brings AI Receptionist to Any Phone System – No Zoom Phone Required
Accenture Edge and Google Cloud Launch Agentic AI Solutions
Salesforce Commits $1 Billion Agentforce Investment to Switzerland
Microsoft Just Put Agentic AI Inside Every Sales and Service Conversation
Meta Brings AI Business Agent to WhatsApp to Power 24/7 Customer Service
