Latest Update News

Security, Privacy & Compliance

TTEC Launches AI Security Platform to Address Rising Risks in Remote CX Operations

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

AI & Automation in CX

IBM and Red Hat’s $5BN Project Lightwell Open-Source Security Push Signals New CX Risk Priorities in the Mythos AI Era

Contact Center & Omnichannel​

Sprinklr Targets the CX Blind Spot With ViralMoment Deal

Event News

NiCE World 2026: Where CX AI Gets Real in Orlando

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

Contact Center & Omnichannel​

Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Calls

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams

Contact Center & Omnichannel​

Customer Journey Mapping Broke in Omnichannel. Here’s What Replaces It

AI & Automation in CX

Sam Altman Softens Stance on AI Replacing Jobs, Says Some Human Work Will Endure

Customer Analytics & Intelligence

Capacity Launches AI Analytics Assistant As Conversational Analytics Moves Toward Predictive CX Decisioning

AI & Automation in CX

CommBank Tests AI Banking App Companion Backed by $1BN Security Investment

AI & Automation in CX

Fujitsu and Anthropic Put Human-in-the-Loop CX on Notice

Customer Analytics & Intelligence

Medallia’s Debt Scrutiny Raises A New CX Question: Can Your Customer Intelligence Platform Survive A Restructure?

AI & Automation in CX

Anthropic’s “Mythos-Class” Release Plans Should Put CX Leaders on Alert as Security Risks Accelerate

Marketing & Sales Technology

Vector Just Raised $10M to Augment Marketers, Not Replace Them