The rise of AI in the contact center is no longer theoretical — it’s happening now. But how do leading enterprises blend the power of AI with the empathy and nuance of human agents?

Why Watch?

• Learn from senior leaders in financial services, consulting, and technology
• See how AI is being used today — not in five years
• Get actionable tips to improve CX, boost agent satisfaction, and drive ROI
• Hear from both solution providers and real-world practitioners

Key Highlights:

• Real-world strategies for blending human and AI agents in enterprise contact centers
• Where to start: Journey mapping, empathy use cases, and frontline empowerment
• How Zoom and Nationwide are delivering measurable results with AI-powered agents
• Top pitfalls to avoid when scaling automation
• How to select the right AI technology and partners to support your vision