Leading developer and integrator of cloud contact centre solutions, Foehn, recently received the award for “EMEA Cloud Partner of the Year” from Genesys, a global leader in omni-channel contact centre environments. The award was presented at the Genesys G-Summit Europe on the 10th of September 2019.
The accolade from Genesys is the third that Foehn has received in consecutive years, following PureCloud Partner of the Year in 2018 and 2017. The new award highlights Foehn’s skills in PureCloud implementations via the Genesys Cloud and acknowledges customer wins with multi-national deployments.
The sales director for Foehn, Julian Barrow, spoke as part of the panel discussion for the Partner Day conference for Genesys, showcasing the achievements of the Foehn brand, and explaining how the company’s approach to marketing, sales and customer experience in a self-sufficient manner has helped to drive the business forward.
A Fantastic Achievement for Foehn
When receiving the award from Genesys, Julian Barrow thanked the Foehn team and the company’s clients for their commitment to the PureCloud offering and noted that Foehn had had a fantastic three years building their proposition with PureCloud through Genesys Cloud.
The latest Genesys award follows a year of fantastic growth and success within Foehn’s two decades in the communications space, including the ITSPA Best VoIP software award for 2018 for the Voxivo cloud collaboration and phone system. Additionally, this year, Foehn launched its Voxivo CX cloud contact centre. Other exciting updates over the last year have included the award of ISO/IEC 27001, Cyber Essentials accreditation, and G-Cloud listing on the Government’s digital marketplace for six years in a row.
CTO of Foehn, James Passingham, said that the company is exceptionally proud to be recognised as Genesys’ EMEA partner of the year, building on the wins that the company has had over the past two years as PureCloud partner of the year. The award this year recognises the skills that Foehn has built and the challenges that the company has overcome as it continues to grow on an international scale.
Growth in partnership
In the meantime, Genesys continues to dominate the contact centre market with solutions offered to more than 11,000 businesses across 100 countries. Commenting on Foehn’s latest success, the Channel and Alliance Director for Genesys, John Bell, said that over the three-year partnership, Foehn has consistently delivered excellent outcomes.
Bell emphasised that that Foehn has achieved fantastic results in deploying the PureCloud solution via Genesys Cloud, and the company’s investment into resources across professional services, tech support, marketing and sales has helped them to win new customers in EMEA and the UK.
