Leading Contact Centre as a Service and Workforce Optimization provider, Serenova (now part of Lifesize), recently announced that it has entered a new partnership with Fuze. Fuze is a leading cloud-based unified communication provider supporting the global enterprise.
Recently, Serenova merged with the Lifesize company for collaboration. This partnership creates a cloud contact-centre environment with workplace collaboration components. The new partnership with Fuze will ensure that Serenova can deliver an end-to-end solution on the cloud for elevating customer experience.
As customer expectations continue to evolve, combining CCaaS and UCaaS provides organisations with the flexibility that they need to meet consumers on their own terms. This enables organisations to eliminate the gaps in shared communications and information that prevent better agent and customer experiences.
A New All-in-One Solution
The Fuze and Serenova partnership will combine a market-leading UCaaS vendor with a highly scalable solution for global CCaaS. This offers a complete and unified insight into contact centre activity in any environment. The combined solution enables people in global organisations to make more informed decisions.
The opportunities for contact centres to become more cost-effective and seamless components of a unified communication strategy are limitless, according to Serenova CEO, John Lynch. Connecting Serenova’s globally scalable contact centre platform for cloud with Fuze’s unified communications and contact centre solution will give organisations a more tightly integrated solution.
Fuze’s contact centre and communications will give leading contact centre environments a more holistic view of the organisation, as well as a stronger overview of performance. VP of Global Channels and Alliances for Fuze, Tim Puccio, says that Serenova is an excellent addition to the existing portfolio that Fuze has for contact centre technology. Fuze is looking forward to partnering with Serenova going forward.
Delivering Rich Cloud Experiences
Both Fuze and Serenova are committed to delivering powerful experiences to customers, that allow enterprises to differentiate themselves more effectively. Together, Fuze and Serenova will support enterprise organisations in meeting the needs of customers. This new solution will contribute to improved omnichannel experiences.
The Serenova and Fuze solution will provide communication capabilities and services that empower employees across the organization. Media-independent and company-wide solutions, along with real-time collaboration services will give users more freedom on the cloud. Additionally, enterprise-grade cloud PBX and collaboration environments need to meet the requirements for quality of service and reliability throughout the world.
