Pindrop has announced the acquisition of Next Caller, the industry’s smartest enterprise-grade call verification and fraud detection technology for contact centres.
More than 91% of business decision makers investing in voice technology solutions before COVID-19. Since the start of the pandemic, this investment has accelerated as consumers change the way they interact with brands.
This shift has resulted in a dramatic increase in the need for security in the voice technology stack. This acquisition positions the global technology leader in identity, security, and trust for voice interactions for rapid growth, expands its world-class customer set, and consolidates its position as industry leader in all things voice security, including fraud prevention, authentication, and verification.
Vijay Balasubramaniyan, Pindrop’s CEO, said: “Next Caller is a true pioneer in the device verification space. The growth Next Caller has experienced has been truly impressive to witness. Operating independently as close partners, we’re thrilled to be able to now work together to provide even better solutions to our respective customers and prospects while keeping a close eye on the many growth opportunities ahead of us.
Ian Roncoroni, Next Caller Co-founder and CEO, added: “As we thought about the future of our industry, it has always been clear to me that Pindrop would lead the charge. Thus, when the opportunity arose to join forces with the Pindrop team, we jumped. Our two companies will now be able to service the market in its entirety with the right solution for whatever stage of voice security and authentication they are in.”
The two companies will work together to provide unparalleled security offerings for call centre operators.
The acquisition will allow current and future customers of both companies to experience greater flexibility and increase their options to support personalisation, fraud prevention, ANI validation, authentication and caller verification – all while working with a Pindrop company.
