Jacada has announced a new strategic technology partnership with CallMiner, a provider of speech and customer interaction analytics.
By leveraging CallMiner’s Eureka platform and Jacada’s Interact low code automation platform in harmony, organisations can rapidly build and launch real-time agent assist and other intelligent automation solutions.
Contact centres can use real-time agent assist to analyse voice interactions between customers and agents in real-time, automate repetitive tasks and guide agents at moments that matter the most during live customer interactions.
Yoel Goldenberg, chief product officer at Jacada, said: “We are particularly pleased to partner with CallMiner and in taking another key step toward realising our vision for Agent Assist, as our clients are excited about the combined power of real-time conversation analytics and robotic desktop automation.”
Jeff Gallino, founder, and chief technology officer at CallMiner, added: “By combining the power of CallMiner’s conversation analytics with Jacada’s ability to guide agents and automate manual tasks in real time, we’re making it easier for organizations to drive improvement in the contact centre and across their business.
“We’re excited about the benefits this partnership will undoubtedly bring to joint customers.”
