Ingram Micro, Australia’s leading cloud services provider, announced that Dubber, the world’s leading provider of cloud-based call recording and voice AI, is now available to all channel partners and resellers via the Ingram Micro Cloud Marketplace.
Cloud-based call recording has become a rapidly growing market, partly boosted by the challenges of the pandemic and the increase in hybrid and work-from-home arrangements. The increasing regulatory requirements and digital transformation have also pushed organisations to seek cloud-based solutions more than ever before.
Dubber’s cloud-based solutions allow secure Unified Call Recording from any device or location, with its AI-driven insights providing real-time search, alerts, transcription and sentiment analysis. Dubber’s services make it easier for businesses of any size to automatically record every call and turn their content into usable data for compliance, productivity, insights and customer engagement.
Trent Gomersall, Director of Cloud, Ingram Micro Australia said: “We’re pleased to help our Australian channel partners and resellers better meet the needs of their customers in this space.”
“The coronavirus pandemic is having a lasting impact on the adoption of communication and collaboration technologies and Gartner predicts demand for cloud telephony will grow by 17.8% globally this year,” he added.
Dubber COO James Slaney said: “92% of all customer interactions are voice. Dubber helps break down the limitations of application-specific, legacy call recording and unlock the possibilities of voice data and AI across any device.”
This creates opportunities for resellers and partners, Slaney continued. “Dubber is the only compliant solution in the market which can unify recording across Cisco Webex Calling, Microsoft Teams, Zoom and networks including Telstra and Optus.”
Dubber gives Ingram Micro channel partners and resellers access to market development funds, incremental commission incentives, and dedicated channel support and training.
