Akixi, a provider of cloud-based call reporting and analytics, announced its integration with Webex Calling, giving even more organisations access to its customisable reports and business analytics service.
Akixi wallboards and dashboards provide real-time at-a-glance visibility of details such as how Webex Calling users are performing against SLAs and other KPIs, how many calls are queueing and the value of potential revenue in the queue. They can also schedule reports to be emailed out at a given time and day to increase business efficiency.
Anurag Dhingra, CTO of Webex by Cisco, said: “The Webex platform enables third-party developers to directly extend our collaboration workflows and offer new value to our customers.”
“Our Webex Calling customers can now discover and integrate Akixi’s call reporting and analytics technologies.”
Akixi’s cloud-based call reporting and analytics software provides businesses with over 400 historic and real-time statistics across 20 different report types including dashboards and wallboards.
Since joining the Cisco Solution Partner Programme in 2019, the company has expanded its service offerings and provided new opportunities for its end-users.
Hilary King, Head of Marketing at Akixi, added:
“Akixi’s growth strategy over the past 12-24 months has been firmly aligned with Cisco’s focus on growing UCaaS market share. Our integration with the Webex Calling platform, the latest milestone in Akixi’s product roadmap, now extends Akixi’s reach further than ever before, enabling more companies worldwide to access our solutions and reap the benefits of real-time business analytics.”
Channel partners will now be able to further strengthen their product portfolio with a market-leading business solution, while enabling their end-user customers to gain deeper business insight and make data-driven decisions for short, medium and long-term business improvement.
Akixi’s listing on the Webex App Hub can be viewed here.
With over 500 channels in their network, Akixi has served 7,500 customer sites globally and their platforms are used by more than 250,000 users on daily basis. Akixi portfolio includes comprehensive cloud-based solutions that help businesses increase productivity, maximise revenue and improve overall business performance.
Lately, the company has been working on solving the challenges of a hybrid workplace with their latest product Akixi ONE.
