Cloud contact centre provider Genesys has appointed Wesley Story as its new Chief Information Officer.
Story joins the company having previously served as an Enterprise Strategist at Amazon Web Services (AWS), and as global CIO of food distribution firm Sysco Foods.
“Genesys is going through an exciting and historic transformation as it extends the reach and impact of information technology in an era of data and AI,” said Wesley Story, CIO for Genesys.
“I am committed to the Genesys vision of building a differentiated customer experience and bringing that valuable perspective to empowering the team to develop better product solutions.”
The company framed the appointment as part of its ambition to transform with a new IT operating model, pointing to Story’s background in digital transformation efforts at Sysco Foods and his focus on automation and data-led approaches to customer experience.
“Wesley is a proven leader with a deep understanding of business process improvements and building high-performing organisations grounded in customer experience and collaboration,” said Brian Swartz, CFO for Genesys.
“As part of his responsibilities, he’ll work closely with product marketing, product engineering and many other functions as we grow and scale our business.”
It comes as Genesys earlier this year updated its cloud customer experience AI and automation capabilities with new features to allow companies to more easily integrate AI and automation into digital and voice channels.
“The explosion in digital interactions over the past year has led to massive increase in contact centre data. Automation is a must for companies looking to scale and grow, but AI has traditionally been out of reach for many businesses,” said Olivier Jouve, Executive Vice President and General Manager of Genesys Cloud CX, at the time.
“With our turnkey AI solutions, we are transforming the way companies adopt and integrate AI, making it accessible for companies of all sizes.”
