AWS Discusses Its Latest Amazon Connect Innovations

CX Today's Charlie Mitchell hosts Annie Weinberger, Head of Business Applications Product Marketing at AWS

CX TVMust WatchLatest News

Published: July 22, 2022

Charlie Mitchell

Watch and subscribe on YouTube.

In this session, we assess the Amazon Connect solution, discussing:

  • The opportunity Amazon sees in the CCaaS space
  • Amazon Connect’s latest innovations
  • Its focus on the contact center agent experience
  • The use of AI within its platform

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter, LinkedIn and Facebook pages.

 

 

Artificial IntelligenceCCaaS
Featured
Big CX Update Cyara

Contact Center

Big CX Update: Cyara

NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event

CX TV

NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event

The Next Generation Virtual Agent: An Inside Look

Conversational AI

The Next Generation Virtual Agent: An Inside Look

RingCentral Shares All on RingCX Early Successes, Latest Innovations, & Roadmap

Contact Center

RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap

AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown

CX TV

AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown

CX

Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations

Share This Post

Related
Big CX Update Cyara

Contact Center

Big CX Update: Cyara

NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event

CX TV

NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event

The Next Generation Virtual Agent: An Inside Look

Conversational AI

The Next Generation Virtual Agent: An Inside Look