Dan Miller

CRM

Salesforce Channels Is a Big Step In Converging CRM & UCaaS

Contact Center

Big CX News from SAP, ServiceNow, OpenAI & Zoom

CRM

Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities

CRM

ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry

Contact Center

Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service

CRM

SAP Plans to Hire “Several Thousand” Employees Before Year-End