CX Today’s Charlie Mitchell hosts Gurpreet Kohli, Senior Vice President and Global Head of Telecom & Networks of HCLTech.
We explore the critical role of network redundancy and failover mechanisms in ensuring a reliable contact center operation.
In doing so, we discuss:
- The mission-critical role of the modern contact center
- The danger of network disruptions on contact center experience
- The failover mechanisms that ensure uninterrupted service
For more from HCLTech on critical contact center considerations, visit HCLTech.
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