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AI Is Breaking Contact Center Security—Are You Ready? Why Does Your Network Look Healthy While Customer Experience Is Quietly Degrading? The Online vs Offline Divide: The Gap Retailers Keep Ignoring California Slaps General Motors With Record $12.75M CCPA Fine Over Sales of Customers’ Connected Car Data SAP Shifts CX Strategy Toward Orchestrated, Outcome‑Driven AI Systems AI Is Breaking Contact Center Security—Are You Ready? Why Does Your Network Look Healthy While Customer Experience Is Quietly Degrading? The Online vs Offline Divide: The Gap Retailers Keep Ignoring California Slaps General Motors With Record $12.75M CCPA Fine Over Sales of Customers’ Connected Car Data SAP Shifts CX Strategy Toward Orchestrated, Outcome‑Driven AI Systems

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