Too many contact centers are sitting on AI systems that took months to build, cost a fortune to maintain, and still aren’t delivering.

Rhys Fisher and Chris Adomaitis show you why the “Franken AI” contact centre is reaching the end of the road and what needs to replace it.

You’ll discover how to move beyond first-generation automation and build a smarter AI strategy that learns from real customer conversations, improves continuously, and supports your human and virtual agents as part of one connected CX operation.

If your AI investment is not delivering the value you expected, this conversation will help you understand what is going wrong and what to do next.

What you’ll learn:

• How to identify whether your contact centre AI is improving performance or adding another layer of complexity
• What causes the “Franken AI” problem many teams are now facing
• What a self-learning AI model looks like and how it can learn from real customer conversations
• How to reduce delays, maintenance, and total cost of ownership
• How to build a strong business case for AI investment

Watch the full video to learn how you can replace “Franken AI” with self-learning CX that delivers faster value, clearer ROI, and continuous improvement at scale.