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Home → AI & Automation in CX
AI & Automation in CX
Stop Selling “Savings”: How to Pitch AI Migration to Your Board
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The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
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Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
End Costly QA Guesswork with Automated Evaluation
Five9 Appoints New CEO to Lead AI-Driven Strategy
Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Stop Guessing: Use Context to Deliver Personalization That Converts
The Smart Automation Moves Powering Support Cost Reduction Without Breaking CX
Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment
How Tui Transformed Customer Experience with Connected Data
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
From Raw Data to Real-Time CX: How AI-Ready Data Can Drive Enterprise Decisions
How AI Agents Will Reshape Customer Engagement on Social Platforms
Inside Agentforce Contact Center: The New “AI Plus Human” Workforce
The Trust Gap Killing AI Rollouts in CX, And How Leaders Fix It
Outcome-Based Pricing in CX: The Future of AI Support?
