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Home → AI & Automation in CX
AI & Automation in CX
UJET Heard What Agents Really Want From AI. It Wasn’t Replacement
The Future of CX Isn’t AI. It’s Humans
Salesforce Relaunches AgentExchange, Marking a New Phase In Its AI Agent Marketplace Strategy
Is AI Customer Service Improving CX – or Driving Customers Away?
8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents
The 2026 Compliance Survival Guide: Demystifying the EU AI Act
HubSpot Launches AEO Tool and AI Updates to Push Context-Aware CRM Strategy
How is AI Reshaping CRM & Customer Data Stacks, & How Can Leaders Prove Investments Deliver Value?
Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?
Why AI Model Worlds Will Decide Enterprise Winners (Before You Notice)
Future of CX: Part 4 – 1:20 PM — The Loyalty Tier Collapse
Big CX News from Twilio, Salesforce, FCC, and Sprinklr
How IBM Is Using the Masters to Test the Future of Fan CX
AI & Automation Trends Redefining CX in 2026
CX Metrics In The Age Of AI: Stop Optimising For Speed
Meta Introduces Muse Spark to Strengthen AI Across Its Products
The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model
How to Win Buy-In for Agentic AI Investments Across the Enterprise
The Gap Between AI Promise and CX Value
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
ServiceNow On Why U.K. AI Maturity Lags Soaring Spend
“Trust Is Broken”: Why AI Shopping Must Prove Its Answers
The Human Tempo Gap: When AI Moves Too Fast
