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Home → AI & Automation in CX
AI & Automation in CX
UJET Heard What Agents Really Want From AI. It Wasn’t Replacement
The Future of CX Isn’t AI. It’s Humans
Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right
SAP Says Two-Thirds of Deals Now Include Business AI
The Limitations of Agentic AI: Why AI is Cracking at the Edges
What Kore.ai’s Fresh Capital Tells CX Leaders About the Future of AI
What Amazon’s Leaked Layoff Email Reveals About CX Priorities
Free UK AI Training Gives CX Leaders a Rare Skills Advantage
Why Google’s Eavesdropping Settlement Should Worry CX Leaders
UK Government Partners with Anthropic to Launch AI-Powered Assistant
Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale
Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion
If Your AI Is Failing, It’s Probably a Human Problem
Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX
Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members
A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem
NiCE Launches Cognigy Simulator to Test and Scale AI Agents
Agentic AI Observability: Why Copilots Are Stalling and Agents Are Taking Over
The Gap Between AI Promise and CX Value
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
ServiceNow On Why U.K. AI Maturity Lags Soaring Spend
“Trust Is Broken”: Why AI Shopping Must Prove Its Answers
The Human Tempo Gap: When AI Moves Too Fast
